Redacción AlabrentAs the new head, Thomas Potzkai (43) will unite web press services with his current area of responsibility as vice-president and head of division web presses and project management. Press expert Potzkai, who has held diverse technical management positions in his 27 years at KBA, aims to strengthen customer focus further with this move.
After joining KBA in October 2011, Jens Maul restructured web press service activities, reinforced these with additional personnel and introduced new products and services to actively support KBA customers in a rapidly changing market environment. To this end, PrintHouse Service (PHS) was founded at the beginning of 2012 headed by Steffen Dittmann. This subsidiary has already enjoyed considerable success primarily offering a range of services (maintenance, repairs, retrofits and press relocations) for third-party presses up to monitoring production systems at printing firms with on-site personnel.
Thomas Potzkai plans on consistently following the path taken by Jens Maul. He has extensive experience in the development and customer support of commercial, gravure and newspaper web presses. The bundling of management responsibilities for the areas press scheduling, project management, on-site installation, commissioning, user training up to press acceptance and customer support for the entire service life of web presses should reinforce customer loyalty. Thomas Potzkai intends to implement experienced project managers in new press activities as heads of customer support in after-sales service.